At RN Student Resources, your satisfaction is our priority. We are committed to providing high-quality study materials and support. Please carefully review our policy below to understand your rights and obligations regarding refunds and replacements.
Eligibility for Refunds
Refunds are issued ONLY in the case of duplicate transactions. We kindly ask that you review all sample images and product descriptions thoroughly before completing your purchase.
Refunds will NOT be provided in the following circumstances:
- 1. The client has purchased and downloaded a product but later determines it is not useful, or that it does not contain questions identical to their exam. While our resources are designed to resemble actual exams and are frequently similar, exam content cannot be guaranteed due to its dynamic nature. Our materials should be treated as revision aids.
- 2. Clients experience a change of mind or dissatisfaction with the content after purchase.
- 3. Failure to review sample images and product descriptions prior to purchasing.
- 4. Compatibility issues arising from the customer’s own devices or software. However, we are available to provide assistance in accessing your purchase.
- 5. Attempts to exploit or abuse the refund policy; such behavior may result in long-term academic consequences.
- 6. Situations stemming from the client’s financial difficulties or related issues.
- 7. Making purchases using another person’s or spouse’s card without informing them.
Important Note:
Our resources consist of material from recent exams, aiming to provide the most current and pertinent study aids available. However, we cannot guarantee that purchased content will precisely match your exam due to the changing nature of exam formats. All resources are provided as valuable preparation tools regardless.
We strongly advise against attempts to defraud RN Student Resources by purchasing materials and later disputing the transactions; the academic consequences for such actions will be long-term and dire..
Eligibility for Replacements
You may be eligible for a replacement or, under certain circumstances, a refund if:
- Incorrect Resource Delivered: If you receive a resource different from your original order (as illustrated in the provided samples), notify us within 3 days. We will supply the correct file or, if unavailable, issue a full refund. Requests made after 3 days will be eligible only for a replacement.
- Technical Issues: If you are unable to access your purchase due to technical difficulties, please contact us promptly. We will attempt to deliver the resource through alternative means (e.g., direct PDF delivery). If the issue cannot be resolved, you may qualify for a refund.
Please ensure your device can open PDF and, where applicable, ZIP files prior to purchase.
Refund Request Process
To submit a refund or replacement request, please contact our customer support team via email at [email protected] or through the contact form on our website. Please include:
- Your order number
- Name of the purchased resource(s)
- A detailed description of the issue encountered
Our team will review your request and respond within 24 hours. Approved refunds will be processed to the original payment method.
Contact Us
For questions or concerns regarding our policy, please do not hesitate to contact us. We are dedicated to providing a positive experience and will gladly address any inquiries.